Frequently Asked Questions

  1. How My Medical is different from other online pharmacies?

    At My Medical, we deliver the medicines in the utmost quality and package integrity in the market. Summing up with the offers and discounts on all products makes MyMedical a sensible option. Also, we handle only the products which are licensed by the government.

  2. What locations in India does MyMedical deliver?

    We deliver all across India, Ranging to almost 26,000+ pin codes.

  3. What are the hours of operation of My Medical

    My Medical operates 24/7, 365 days a year.

  4. How can I contact My Medical

    Refer to the contact us section of the website for contact detail or you can contact us at “contact@ MyMedical”.

  5. How can I contact the pharmacists of MyMedical

    Refer to the contact us section of the website for contact detail or you can contact us at “contact@MyMedical”. You can also call to our contact number (+91 75300 11585) and request a callback from the pharmacist.

  6. Does My Medical accept any insurance plans?

    No, we do not accept any insurance plans. However, we provide you the receipt and invoice for all orders which you can use to claim for any insurance.

  7. Should I worry about the quality of medicines while ordering?

    You don’t have to worry about the quality of the product. We sell only the products licensed by the government. We primarily deal with only the multinational brands with a good reputation.

    The expiry date of the products is checked in two stages (regular inventory filtering and before shipping). Also, a huge turnover of stock ensures the availability of the latest manufactured batch of medicines.

  8. Are there any discounts and offers in MyMedical

    All of our products have a discounted price. Moreover, there will be always different offers and discounts over a period of time. Kindly read the offer description for the eligibility to utilize it.

  9. Does My Medical recommend any medications?

    No, My Medical does not recommend any medication. We, deliver your medicines at your doorstep.

  10. Why is the image shown is different from the product I received?

    We strive the most to give the most accurate representation of the medicine as possible, but sometimes companies tend to update their packing and content color, size, and shape. But do not worry about the chemical composition and its effect on you will be the same. Whenever there is a change in composition we keep it updated.

  11. Do all medicines require a prescription?

    No, On The Counter (OTC) medicines and products like cough syrups, health drinks, Etc. do not require a prescription. But, medicines prescribed by your doctor or physician require a prescription. Without a prescription, prescription medicines cannot be processed.

  12. How to upload a prescription?

    During ordering, our website will prompt you to upload a prescription.

  13. Is there a limit on the number of products in one order?

    No, there is no limit for a number of products that you order.

  14. What to do if the product I am looking for is not available or out of stock?

    You can contact our pharmacist who can help you to suggest an alternative medicine with the same composition. Or you can mail us so that we can procure and make it available for you.

  15. Are there any hidden charges?

    No, there are no hidden charges for any activity you are engaged with MyMedical We always follow an honest and transparent business policy.

  16. How long will it take for my order to reach me?

    The general time taken for the product you ordered to reach you is less than 48 hours. However, because of some reasons that are out of our hands, the delivery may be delayed in a very rare case. In such a delay we suggest you wait patiently. You can also contact us for any assistance.

  17. What are the payment options available?

    Credit or debit card / Online Banking / UPI / Online Wallets / Cash On Delivery (COD).

  18. Is Cash On Delivery (COD) available?

    Yes, we do offer a COD service.

  19. Is there any additional charge for the COD order?


  20. What are the delivery charges for my order?

    Up to ₹499 order - ₹49 Delivery charge.

  21. How can I check if the order has been shipped?

    You will receive an e-mail and SMS alert once your package is shipped.

  22. How can I check the delivery status of my order?

    You will receive a mail with tracking details after ordering. You can use it to track your shipment.

  23. How can I cancel an order?

    You can cancel an order using the direct link or by reaching us with a mail or call. The order can be canceled only before dispatching.