Terms and Conditions

The following are the terms and conditions of using MyMedicalShop.com or App and constitute a legally binding agreement, between you ("the Customer" or the "User") and MyMedicalShop.com, a fully licensed online Pharmacy.

In terms of the Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signature.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of https://www.mymedicalshop.com/ or the application MyMedicalShop.

The domain name https://www.mymedicalshop.com/ (hereinafter referred to as ‘Website’) and the Mobile Application MyMedicalShop (hereinafter referred to as ‘App’)


All logos, brands, marks headings, names, signatures or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned or used under license, by the business and/or it's associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.


(A) Security Rules

Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorized to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mailbombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and/or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules

Visitors may not use the Web Site in order to transmit, distribute or store (a) that could constitute or encourage conduct that would be considered a criminal offense or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libelous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.


By visiting our website or by installing the app, you are bound to the terms of service. You are requested to read the document carefully before proceeding to use our services.

1.Account Creation

Although visiting our website does not need an account, certain operations like ordering products, posting reviews and others require you to set up an account with MyMedicalShop.com. In order to set up an account, you will be required to give certain information about yourself in the form that prompts. All information provided by you is protected by us.

You represent and warrant that the information provided by you during the registration is accurate. MyMedicalShop.com is not responsible for any damages or losses because of your failure to maintain the confidentiality of your account.

Your MyMedicalShop.com Account, Password and other details in the account is personal to you and you may not transfer your account to anyone else.

Users must be 18+ years in order to register an account with MyMedicalShop.com.

2.Privacy Policy

We understand the privacy of the information provided by you is your personal to you. We take the most care to handle your information responsibly. We do not share your information with anyone (individual or organization) other than our business partners. We may share your information with the business partner only for the purpose of fulfilling the service.


By using our service (Website or App), you agree to be communicated by MyMedicalShop.com or its partners to communicate with you for service, promotion or anything else. Communication may be in the form of Telephone calls, SMS, E-mail, Whats app or other mediums.

4.Payment Security Policy

All your transactions and information when placing an order with us will be encrypted before passing on over the internet, which ensures the privacy and high level of security of all your information.


All products on the website will be sold at MRP unless otherwise specified. MyMedicalShop.com reserves the right to change the price of any product without notice. In case the prices change to higher or lower after ordering on the date of delivery, the difference in price will not be collected or refunded.


We at MyMedicalShop.com are bound to honour all the eligible orders that come through our Website and Application. In some cases, we do accept orders through other mediums like E-mail, Telephone, Whatsapp, Text messages and others. However, in all cases MyMedicalShop.com reserves the right to cancel any order with or without notice and without any liability. Any order of prescribed medicines and equipment without a doctor's prescription will be canceled with or without notice.

Customers can cancel their order anytime up to the cut-off time of the slot. In such a case, we will refund any payments already made by you for the order. In case of any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.


We have made every effort to display the colors of our products that appear on the Website and app as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

8.Modification of Terms & Conditions of Service

MyMedicalShop.com reserves the right to modify anytime the Terms and conditions of use of website and App without any prior notification to you. You can access the latest version of these Terms and conditions at any given time on the Site. You must regularly review the Terms and conditions on the Site. In the event the modified Terms and conditions are not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms Services of Use of this Site.

MyMedicalShop.com is not liable for any damages and losses that may occur due to the change of terms and condition policies.


This User Agreement is valid unless and until terminated by you or MyMedicalShop.com, in either case, MyMedicalshop.com will not be liable for any damages or losses that may arise.

You may terminate this user agreement at any time by deleting your MyMedicalshop.com account and discontinuing any further use of the website. And you are required to destroy all the downloaded and obtained contents from the website.

MyMedicalshop.com reserves the right to terminate this user agreement anytime without any notice or liability. And may or may not deny access and services of the website.

MyMedicalshop.com reserves the right to moderate, delete and to keep any comment or content posted by a user before, during or after this user agreement.

Any termination of the user agreement will not cancel the obligation to pay for the product ordered from the website and does not affect the user liability arisen under this user agreement.